1.2 We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
1.3 Ready Steady Read is the data controller and is responsible for your personal data. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2018.
2. Contact Details
If you have any questions about this policy or our privacy practices, please contact us in the following ways:
Full Name: Ready Steady Read
Email address: [email protected]
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the legal requirements you can complain to the Information Commissioner’s Office (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the Information Commissioner’s Office so please contact us in the first instance.
3. What we collect
3.1 We may collect, use, store and transfer the following information:
3.1.1 name and job title
3.1.2 Identity data such as date of birth and gender
3.1.3 contact information including email address
3.1.4 demographic information such as postcode, preferences and interests
3.1.5 usage data
3.1.6 marketing data
3.1.7 other information relevant to customer surveys and/or offers
3.1.8 IP address and profile data
3.1.9 information about your computer / browser.
3.2 We may also collect, store and use the following types of more sensitive personal information:
3.2.1 Information about your race or ethnicity, religious beliefs, sexual orientation and political opinions.
3.2.2 Information about your health, including any medical condition, health and sickness records.
3.2.3 Information about criminal convictions and offences. We are required to carry out a criminal records check in order to satisfy ourselves that there is nothing in your criminal convictions history which will prejudice the safeguarding and the welfare of children.
3.3 You may give us your personal information by filling in forms or by corresponding with us by post, phone, email or otherwise.
4. How is your Personal Data collected?
4.1 We may collect personal data from you in the following way:
4.1.1 direct interactions when you apply for our products or services;
4.1.2 when you contact us via our website when you request information to be sent to you when you give us feedback; and
4.1.3 via social media and approved and selected third parties.
5. What we do with the information we gather
5.1 We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
5.1.1 internal record keeping;
5.1.2 to improve our products and services;
5.1.3 from time to time, we may also use your information to contact you for market research purposes;
5.1.4 we may contact you by email, phone, fax or mail (only if we have your permission);
5.1.5 we may use the information to customise the website according to your interests;
5.1.6 analytical information.
5.2 Details of the types of lawful basis that we rely upon to process your personal data is set out in the Glossary at paragraph 20.
5.3 Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
6. Disclosure of your personal information to third parties
We will only disclose your personal information to the extent necessary to run our business / website / fulfil contracts or otherwise fulfil our charitable objectives or when required to do so by law.
7.1 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
9.1 When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
10. Embedded content from other websites
10.1 Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
11. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
12. Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your express permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
13. Opting out
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
14. Disclosures of your personal data
14.1 We may share your personal data with the parties set out below.
14.1.1 External Third Parties as set out in paragraph 21.
14.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
15. International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
16. Data retention
16.1 How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
16.2 Your legal rights
16.2.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please refer to paragraph 22 below to find out more about these rights:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above please contact [email protected]
17. No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
18. What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
19. Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
20.1 Lawful Basis
20.1.1 Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
20.1.2 Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
20.1.3 Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
21. External Third Parties
21.1 Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
21.2 Professional advisers are acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
21.3 HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
21.4 Local Primary Schools, Local Authorities and safeguarding organisations.
22. Your Legal Rights
You have the right to:
22.1 Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
22.2 Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
22.3 Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
22.4 Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
22.5 Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
22.5.1 If you want us to establish the data’s accuracy.
22.5.2 Where our use of the data is unlawful but you do not want us to erase it.
22.5.3 Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
22.5.4 You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
22.6 Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
22.7 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
23. Incorrect Information
If you believe that any information we are holding on you is incorrect or incomplete, please write to our email address ([email protected]) as soon as possible. If you’d like us to remove your information from our database please send an email to [email protected] and we will happily remove it. We will promptly correct any information found to be incorrect.